Top WordPress Plugins for Live Chat in 2026 (Fast, Secure & Easy to Use)

Live chat is one of the most important communication channels that makes communication with potential customers easy. Out of 100%, 99% eCommerce website owners adds live chat support to their website for easy communication. Customer support is crucial to increase conversion rate and confidence during the shopping experience. Live chat can be helpful in many ways like it can save time and money, increase goodwill and sales, help in making the communication with customers easy,  fixing issues or errors and much more.

There are  plenty of live chat plugins available for WordPress and it is better to check and test them before making any decision. Each one of these WordPress chat plugins comes along with attractive features and is simply great in its own way. Here is the list of best WordPress live chat plugins that you can consider for your website which can help you to serve your customers in a better way.

Best WordPress Plugins for Live Chat

Deploying a live chat interface is a fundamental requirement for any website handling high-volume traffic. While basic performance metrics often focus on simple page loads, the actual test of a website is its ability to maintain service availability during a traffic spike. These plugins serve as the primary communication bridge, enabling real-time troubleshooting and lead capture without exceeding established resource thresholds or compromising server performance.

1) 3CX Live Chat:

Increase the online conversion with the free 3CX Live Chat plugin. With this WordPress livechat plugin, users can communicate with website visitors in real time! Besides, there are multiple communication channels through which you can collaborate with team members. Call, chat and conference calls are possible with this WordPress chat plugin.

Features:

• No hidden cost
• Inbound WhatsApp, Facebook,  and Text messages
• Compatible with mobile & desktop apps
• Ring group
• Auto attendant
• Version 10.0.17
• Active installations 100,000+
• WordPress version 5.3 or higher
• Tested up to 6.8.3
• PHP version 5.4 or higher
• 4.6 out of 5 stars.

2) JivoChat Live Chat:

JivoChat is an all-in-one business messenger WordPress plugin. It is optimized for WordPress where live chat, phone, or email is possible. This WP live chat plugin serves different communication needs of your clients thereby increasing sales and conversions. Get complete customization freedom according to your business style and strategy with JivoChat.

Features: 

• Omnichannel
• Offline messages
• Power and variety of apps
• Visitor monitoring & smart triggers
• Automatic translator
• Version 1.3.6.1
• Active installations 20,000+
• WordPress version 3.0.1 or higher
• Tested up to 6.4.7
• 4.9 out of 5 stars.

3) Rumbletalk:

A stylish and premium class plugin trusted by 528,000 users and designed for Online group chat and private chat rooms suitable for communities and live events.

Features:

• Hosted group chat room on RumbleTalk servers
• Integrated social sharing
• The admin has several tools to effectively moderate group chats
• Ability to look for user profile who has logged through social networking websites
• Library of themes in admin panel
• Version 6.3.8
• Active installations 900+
• WordPress version 3.6 or higher
• Tested up to 6.9
• PHP version 5.2.0 or higher
• 3.4 out of 5 stars.

4) Tidio:

Tidio is one of the best live chat plugins for WordPress with inclusive features like live chat, chatbots, Lyro AI chatbots, and more. It establishes multichannel communication and boosts the customer experience. With Tidio, you enable online stores to provide excellent customer service and turn passive visitors into active buyers. 

Features: 

• Powerful email ticketing system
• Pre-made chatbot strategies
• WooCommerce compatible
• Smart Pop-Ups
• Testimonials
• Version 6.0.31
• Active installations 90,000+
• WordPress version 4.7 or higher
• Tested up to 6.9
• PHP version 7.2 or higher
• 4.7 out of 5 stars.

5) onWebChat:

onWebChat is one of the WP live chat plugins that offers exceptional customer support and boosts customer satisfaction. The customer support service is the best with the AI chatbot. It automates customer responses, elevates the user experience and reduces human resources. There is also a dedicated support feature that your customers get 24×7 with onWebChat.

Features:

• Real-time monitoring
• 24/7 automated customer support
• Customizable widget
• Live chat triggers
• Department routing
• Version 3.4.1
• Active installations 800+
• WordPress version 4.7 or higher
• Tested up to 6.9
• PHP version 5.4 or higher
• 4.6 out of 5 stars.

6) Chatway:

Chatway is a lightweight WordPress chat plugin for free. It can be used to provide customer support through live chat or helpdesk. Your customers can engage with your business from any corner of the world. As a website owner, you can collect leads, customer feedback, and surveys for better conversion. 

Features:

• Sales support
• Technical customer support and troubleshooting
• Visitor engagement and retention
• Allow you to monitor chats
• Version 1.4.5
• Active installations 30,000+
• WordPress version 3.1 or higher
• Tested up to 6.9
• 5 out of 5 stars.

7) Comm100 live chat:

Yet another live chat plugin available at a premium value, which can be the best choice if you have to give support to a lot of users at one time. It can be integrated into any WordPress website effortlessly and the set-up procedure is also simple. If you want to try Comm100 Live Chat, you can opt for 15 days free trial.

Features:

• Ability to customized your live chat
• Set-up a live chat survey to monitor your visitor information and comments
• Evaluate customer service and performance by live chat reports
• Collaborate with other operators this helps to improve chat efficiency
• Auto chats distribution
• Version: 3.1.6
• Active installations: 10,000+
• WordPress version: 4.5 or higher
• Tested up to: 6.5
• 4.8 out of 5 stars

8) SnapEngage:

This module set is specially designed for medium and large-scale business owners. It is affordable to purchase and its basic plan will cost you $60 (permitting most extreme four operators). It accompanies end number of tools that can help you to set-up a live chat alternative on your WordPress website effectively. It supports client-end and operator-end programming that is synchronized completely delivering what you anticipate from it.

Features:

• Advanced chat portal
• Offer complete customization for chat box and buttons
• Offer reporting tools that need to monitor and optimize engagement efforts
• Keep safe chat data
• Social engagement
• Version: 1.0
• Active installations: 100+
• Tested up to: 4.4.34

9) LiveSupporti:

An effectively incorporate free live chat support for your website. This plugin empowers you to chat with your potential clients and give them an outstanding support . Attempt free plan with an unlimited chats, unlimited websites, more than 100 chat sessions for each month, chat history and SSL encryption. You can check chat history for analyzing your administration and enhancing it on a long run.

Features:

• Desktop notification
• Support social logins
• Draggable and Embedded chat box
• Geolocation
• Responsive design
• Version 1.0.12
• Active installations 700+
• WordPress version 2.9.0 or higher
• Tested up to 6.9
• 4 out of 5 stars.

10) ChatRoom:

A chatroom is a WordPress chatroom and group chat plugin that is suitable for any client who is using WordPress blog, forum, group, catalog, ecommerce or BuddyPress website. This plugin uses BuddyPress for group chats wherein all users can initiate a private chat. You can develop BuddyPress group and control members.

Features:

• Ability to carry multiple chats and private chats at a time
• Support 80 smiley icon with slide control
• Auto load users thumbnail image
• Auto-scheduled chat history cleanup feature for free space
• Responsive design with sliding sidebar control
• Version 0.1.3
• Active installations 100+
• WordPress version 3.3 or higher
• Tested up to 4.7.31
• 4.2 out of 5 stars.

11) Tawk.to Live Chat

Tawk.to operates as a comprehensive monitoring system that removes the financial barrier to professional support by providing all features for free. This tool presents a reliable way to monitor how people navigate through your various websites, all from a single, easy-to-use dashboard. Instead of just being a chat box, it serves as a surveillance tool for website traffic, allowing agents to see exactly which page a user is viewing before a single word is typed. This level of visibility is critical for identifying technical friction points in real-time. You can also set up “Trigger” rules to automatically open the chat window if a user gets stuck on a specific URL for more than thirty seconds.

Features:

• Unlimited agents and chat history.
• Converts missed chats into support tickets.
• Integrated self-service knowledge base.
• Live visitor geographic mapping.
• Behavior-based automated chat triggers.
• Support for 45+ localized languages.
• Native mobile apps for remote access.
• Scheduling tools for agent availability.
• Customizable visual alerts for the chat widget.
• Department-based chat routing.
• Granular reporting on agent metrics.

12) Crisp – Live Chat and Chatbot

Crisp relies on an optimized codebase to keep a minimal server load and prevent the script from slowing down your WordPress website. It centralizes support, sales, and marketing into a unified inbox, providing a direct method for managing customer relationships across various channels. The standout feature is its “typing preview,” which allows support staff to see what a user is drafting in real-time. This speeds up the support process by resolving technical issues before a visitor even finishes typing their request. You can even use the “MagicBrowse” tool to co-browse with a visitor, seeing exactly where they click to fix technical bugs without needing screenshots.

Features:

• MagicBrowse for real-time co-browsing.
• Live preview of visitor typing.
• Slack and WhatsApp integration.
• Automated widget on/off scheduling.
• Visual bot builder for routine tasks.
• Instant desktop and mobile alerts.
• In-browser video and audio calls.
• Social data enrichment for profiles.
• Integrated file and image sharing.
• Wide range of social media integrations
• Global edge network delivery.

13) SalesIQ (Zoho)

SalesIQ (Zoho) functions as a lead-scoring engine, categorizing visitors with numerical values based on specific triggers such as session duration or visits to high-value pricing pages. Instead of manually guessing who to chat with, your team can use “Priority Rings” to see which prospects have the highest conversion probability in real-time. The software syncs chat logs and lead scores directly into your CRM database fields. This creates a permanent history of every conversation, so sales admins know exactly what a customer asked for before they ever pick up the phone for a follow-up.

Features:

• Lead prioritization via concentric rings.
• Two-way live translation tools.
• Screen sharing for technical help.
• Source-based intelligent chat routing.
• Full visitor path and history logs.
• No-code bots for 24/7 coverage.
• Deep Zoho and third-party sync.
• IP-based security and blocking.
• Dedicated mobile management apps.
• Predictive typing for faster replies.
• Secure document and file transfer.

14) Formilla

Formilla prioritizes marketing automation through a responsive widget that adapts to any mobile or desktop resolution. This tool provides a dependable way to keep visitors on your site longer by starting a conversation based on the time they spend on a page. The platform supports advanced CSS customization to ensure the tool aligns with the website’s architecture and does not resemble a third-party add-on. This setup is ideal for growing teams that need to run automated lead bots alongside their live support staff. You can also view a live list of active visitors and manually invite them to chat if they spend more than a minute on your checkout page.

Features:

• Behavior-triggered smart popups.
• AI bots for constant uptime.
• Real-time browser and OS tracking.
• Direct Calendly booking integration.
• Email and in-app auto-messaging.
• Secure file sharing capabilities.
• Instant desktop notification system.
• Custom CSS for brand consistency.
• Canned replies for technical FAQs.
• Easy chat transfer between agents.
• Zapier-ready for workflow automation.